Customer Service
GOLDBEAUTE

Are you a professional in hairdressing , beauty , manicure , pedicure or tattooing ?
Our team is available to answer your questions, provide a personalized quote, or assist you with your professional development and equipment projects.
Fill out the form below , and we will get back to you as soon as possible.

Call us

+33 (0)3 23 54 88 20

Write to us

goldbeaute

Service available

Monday to Friday, 9:30 a.m. to 5:00 p.m.

Most Popular FAQs

Find answers to frequently asked questions about our products, delivery, returns, and professional services offered by GOLDBEAUTE.FR.

Delivery times vary depending on the type of product, its weight and your location (metropolitan France, French overseas departments and territories, European Union or international).

Metropolitan France

  • Products in stock < 30 kg : dispatch within 24-72 hours, delivery by Colissimo or DPD generally within 2 to 5 working days .

  • Bulky products > 30 kg (furniture, hairdressing sink, armchairs): delivery by carrier with appointment . Average delivery time: 5 to 7 working days .

  • You will receive a shipping confirmation email with a package tracking link, and the carrier will contact you directly to arrange an appointment.

European Union

  • Standard delivery to all EU member countries:
    allow 5 to 7 working days , excluding weekends.

  • Delivery with or without appointment depending on the local carrier.

DOM-TOM & island areas

For the Overseas Departments and Territories (Guadeloupe, Martinique, Réunion, Mayotte, French Guiana) as well as the following islands:

  • Saint-Barthélemy , Saint-Martin , Saint-Pierre-et-Miquelon , New Caledonia , Wallis-et-Futuna , French Polynesia :

  • For products weighing more than 30 kg , delivery is made to the designated freight forwarder in mainland France (generally in Paris or Marseille).

  • For packages weighing less than 30 kg , we can ship directly via La Poste or Chronopost International .


In any case, a confirmation email will be sent to you as soon as your order leaves our warehouse, with a tracking link .
Average delivery times : between 2 and 7 working days depending on weight, destination and carrier availability.

Do you have a project to create or renovate a salon? At GOLDBEAUTE , we support you every step of the way with an intuitive, fast and completely free online quote service.


How to get your quote?

  1. Explore our catalog
    Browse our selection of professional furniture and equipment: hairdressing chairs, beauty tables, manicure lamps, autoclaves, etc.

  2. Add your products to the cart
    Select the items you are interested in and add them to your cart, just like a regular order.

  3. Create your customer account
    This will allow you to manage your quotes, your orders and track the status of your deliveries.

  4. Request your quote
    In your shopping cart, simply click on "Get a quote" .
    You will receive your personalized quote in your mailbox .


Why choose GOLDBEAUTE ?

  • Large selection of furniture and professional equipment

  • Quality products with careful design, reliable and efficient

  • Competitive prices and preferential rates for professionals

  • Responsive and expert customer support , at your service

Watch our presentation video


A 100% online solution to simplify your procedures

Our automated system allows you to:

  • To get a detailed quote instantly

  • Validate it and convert it into an order in just a few clicks

  • To have real-time tracking of your order


How to validate your quote?

  1. Log in to your customer area

  2. Access your quote in the “My quotes” section

  3. Click on "Validate my quote" to confirm your order
    Your order is automatically processed.


The advantages of our online quote service

  • Zero waiting – no more email exchanges

  • Stock updated in real time

  • Clear and fast order tracking

  • Secure and efficient online payment


Need help?

Our customer service is available by phone, email or WhatsApp to answer all your questions.

03 23 54 88 20
goldbeaute

At GOLDBEAUTE , we make every effort to ensure your orders arrive in perfect condition. Here are the rules you need to know and the precautions you should take upon delivery to ensure your satisfaction and facilitate the processing of any complaints.


1. Verification upon delivery

Check the condition of the package before signing:

Before signing the delivery slip (paper or electronic), carefully inspect the packaging :

  • If it is damaged, open or questionable , open the package immediately in the presence of the delivery person .

  • In case of damaged product, clearly state:
    “REFUSAL DUE TO DAMAGE” on the delivery note.
    ❌ Never write "subject to unpacking": this statement has no legal value .

Refuse if:

  • The product is damaged

  • The delivered item is not compliant (error in model, color, quantity, etc.)


2. After delivery: what to do in case of a problem?

  • Contact our customer service within 24 hours .

  • Keep the original packaging and take photos of the product and package.

  • Report any anomalies by phone, email or WhatsApp.

03 23 54 88 20
goldbeaute
WhatsApp – Click here


3. Delivery conditions – Furniture and equipment

Metropolitan France & European Union:

  • Delivery by carrier with prior appointment .

  • Estimated delivery time: 2 to 7 working days , depending on your location.

  • The delivery person drops off the packages as close as possible to your address , but does not take them upstairs.

French overseas departments and territories and islands:

  • For products > 30 kg: delivery to the freight forwarder (generally in Marseille or Paris).

  • For packages < 30 kg: direct shipping via La Poste or Chronopost.

Islands concerned: Guadeloupe, Martinique, Réunion, Mayotte, Guyana, Saint-Barthélemy, Saint-Martin, Saint-Pierre-et-Miquelon, Wallis-et-Futuna, French Polynesia, New Caledonia .


4. International Taxes and Fees

  • Customs duties and local taxes may apply upon receipt outside of France.

  • These costs are the responsibility of the customer .

  • For further information, please consult your country's local customs authorities .


5. In the event of absence or refusal of delivery

  • If you are absent during delivery, the package will be stored with a local carrier.

  • Storage fees may apply after 4 days without response.

  • In the event of unjustified refusal or failure to make a claim, the return costs are your responsibility .


Summary of important precautions

Action to take Why it matters
Inspect the package before signing To prove any damage
Note "Refusal due to damage" To be eligible for an exchange/refund
Keep the packaging Mandatory for all returns
React within 24 hours Legal deadline for reporting a problem

Yes, GOLDBEAUTE allows professionals in the European Union to order VAT-exempt thanks to an automated system for verifying intra-community VAT numbers.


How to proceed?

  1. Create a professional customer account on our goldbeaute website.

  2. When registering:

    • Check the “Professional” option.

    • Enter your business name (name of your company).

    • Enter your intra-community VAT number in the field provided.

  3. Once validated, the prices displayed in your account will automatically be displayed excluding taxes (HT) .


Examples of valid VAT numbers

Country Expected format Valid example
🇫🇷 France FR + 11 digits FR12345678901
🇧🇪 Belgium BE + 10 digits BE0123456789
🇪🇸 Spain ES + letter + numbers ESX1234567X
🇮🇹 Italy IT + 11 digits IT12345678901
🇩🇪 Germany OF + 9 digits DE123456789
🇵🇱 Poland PL + 10 digits PL1234567890
🇷🇴 Romania RO + figures RO12345678
🇧🇬 Bulgaria BG + numbers BG123456789
🇿🇦 South Africa Local tax number 9999999999
🇲🇦 Morocco ICE or IF 001234567890
🇸🇦 Saudi Arabia VAT + 15 digits SA123456789012345
🇦🇪 United Arab Emirates TRN + 15 digits AE123456789012345

Common mistakes to avoid
  • Forget the two letters of the country (eg: “12345678901” → ❌ Rejected)

  • Enter an invalid or expired VAT number

  • Use a VAT number that is not activated for intra-community trade

  • Leave the field blank, thinking that VAT will be removed later

Result: If the number is incorrect or missing, VAT will be automatically applied.


What should I do if my number is declined?

Yes, GOLDBEAUTE delivers throughout the European Union, the French overseas territories, and several international countries.
We work with reliable carriers to ensure secure, fast shipping that is tailored to the nature of the products (furniture, heavy equipment or standard packages).


Areas served

🇪🇺 European Union

  • Standard delivery with or without appointment

  • Average time: 5 to 7 working days

  • VAT-exempt delivery possible for professionals with a valid intra-community number

French overseas departments and territories & islands

  • Products > 30 kg : delivery to the freight forwarder in mainland France (e.g.: Paris, Marseille)

  • Products < 30 kg : direct shipping via La Poste or Chronopost

  • Areas covered: Guadeloupe, Martinique, Réunion, Mayotte, Guyana, Saint-Martin, Saint-Barthélemy, New Caledonia, French Polynesia, Wallis and Futuna, Saint-Pierre and Miquelon

Africa & Middle East (on quotation)

  • Delivery possible to Morocco , Tunisia , Algeria , Senegal , Ivory Coast , United Arab Emirates , Saudi Arabia , Lebanon , etc.

  • The quote will include specific transport terms, local taxes and delivery times.


Important information

  • Customs fees and local taxes may apply depending on the country of delivery. These fees remain the customer's responsibility.

  • For an accurate estimate, please contact us before ordering .


International Contact

For any delivery requests outside France and the EU, our team will assist you:

goldbeaute
+33 (0)3 23 54 88 20
WhatsApp – Click here

We are happy to share our professional hairdressing, beauty, manicure, pedicure and tattoo furniture with the whole world. At GOLDBEAUTE , your satisfaction is our top priority.


International Delivery – Maghreb, Africa, Middle East

For any order to Morocco, Algeria, Tunisia , or other countries in Africa and the Middle East:

You have two options:

  • Delivery to a freight forwarder of your choice (Marseille, Paris, etc.)

  • Organizing a collection by your own carrier

We regularly work with professional freight forwarders. You can also provide us with the contact details of your logistics provider to arrange collection.


Information for our overseas customers (DOM-TOM)

Customers residing in:

  • Guadeloupe , Martinique , Guyana , Mayotte , Reunion

You automatically benefit from prices excluding tax (HT) when you order.
VAT will be collected upon arrival by La Poste or your local carrier.

Important : For any package weighing more than 30 kg , delivery must be ensured via a freight forwarder .

Territories concerned:

  • New Caledonia

  • French Polynesia

  • Saint-Barthélemy

  • Saint-Martin

  • Saint Pierre and Miquelon

  • French Southern and Antarctic Lands (TAAF)

  • Wallis and Futuna


🇪🇺 Delivery countries in the European Union

We deliver our products to the following countries:
Belgium, Bulgaria, Denmark, Germany, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Northern Ireland, Netherlands, Austria, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary.

When creating your account, make sure you provide a valid VAT number to benefit from tax-free rates .


Contact us for any questions or assistance

  • Telephone : 03 23 54 88 20

  • Email : goldbeaute

  • Address : 611 Rue des Moines, 02200 Villeneuve-Saint-Germain

  • Website : https://www.goldbeaute.fr/en/

  • Our commitment to you

    We are committed to providing you with:

    • A seamless purchasing service

    • Delivery adapted to your geographic location

    • Personalized support if needed

Information for our customers in Overseas France:

As a customer residing in Guadeloupe, Martinique, French Guiana, Mayotte, and Réunion, you benefit from tax-free prices for your purchases. Products are invoiced tax-free when you validate your shopping cart. VAT will be collected by La Poste upon arrival of your package.

Important note:

For all deliveries to the French Overseas Territories, including the 12 territories located in the Atlantic, Indian, Pacific and Antarctic Oceans (Guadeloupe, Guyana, Martinique, Réunion, Mayotte, New Caledonia, French Polynesia, Saint-Barthélemy, Saint-Martin, Saint-Pierre-et-Miquelon, French Southern and Antarctic Territories (TAAF), and Wallis-et-Futuna), if your package exceeds 30 kg , you will need to use a freight forwarder to ensure delivery.

Delivery Countries in the European Union

We deliver our goods to the following European Union countries:

  • Belgium
  • Bulgaria
  • Denmark
  • Germany
  • Estonia
  • Finland
  • France
  • Greece
  • Ireland
  • Italy
  • Croatia
  • Latvia
  • Lithuania
  • Luxembourg
  • Northern Ireland
  • The Netherlands
  • Austria
  • Poland
  • Portugal
  • Romania
  • Suede
  • Slovakia
  • Slovenia
  • Spain
  • Czech Republic
  • Hungary

When registering, remember to provide a valid VAT number in order to automatically benefit from rates excluding tax (ET) .

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