Shipping & Delivery

Our commitment

At the house of GoldBeauty, we make logistics a priority:

• Express preparation: your orders are ready to ship within 24 to 48 working hours (excluding weekends and public holidays).
• Reliable transportation: We only work with carriers recognized for the safety and speed of their deliveries.
• Real-time tracking: A tracking number will be sent to you by email upon shipment.
• Dedicated customer service: Our Villeneuve-Saint-Germain team is available Monday to Friday, from 9:30 a.m. to 12:00 p.m. and from 2:30 p.m. to 5:00 p.m.:
  Such. : 03 23 54 88 20 | Email: info@goldbeaute.fr

Pallet delivery – 100% FREE (bulky items over 30kg)

• Metropolitan France & European Union: €0 fees, regardless of volume.
• Appointment made within 24 hours with the driver.
• Pallet wrapped, strapped, insured until your signature.
• Just one large item? Palletize the entire order to enjoy free shipping.

Preparation 24-48 hours • FREE pallet France & Europe • GLS parcel from €6.50 • Real-time tracking • Delivery excluding tax DOM-TOM & export via freight forwarder
Buy your professional furniture with complete peace of mind!

Preparing your order

• Preparation time: 24 to 48 working hours after payment validation.
• Systematic quality control, then reinforced and recyclable packaging.
• Automatic shipping email with your tracking number.

Monitoring, reception & guarantees

1. Online tracking : email link + SMS (GLS parcel) or driver call (pallet).
2. Check upon receipt : inspect the package/pallet; record any specific reservations before signing.
3. Transport insurance : loss or damage confirmed? reshipment or full refund after carrier confirmation.

Exceptional delays

Bad weather, customs blockades, or strikes can sometimes extend processing times. In these cases, our team:

• contact the carrier immediately ;
• regularly informs you of the progress
• In the event that the indicative delivery times are exceeded, and when this is due to circumstances beyond our control (bad weather, blockages, strikes, customs formalities, etc.), no compensation, discount or other compensation may be claimed by the customer.

International parcel shipments

Available freight forwarders: GLS. Delivery time depends on the country. For example: Germany, Czech Republic, Slovakia, Austria, delivery within 48 to 72 hours. Below the table is a list of countries and zones to which they have been assigned. Next to the country is the estimated delivery time.Net prices in euros € - After selecting the delivery method, the VAT rate appropriate to the recipient's country will be charged.

International pallet shipments

Carriers available : DACHSER and RABEN. Delivery times vary depending on the country. For example, for Germany, the Czech Republic, Slovakia, and Austria, delivery takes 2 to 6 business days (excluding Saturdays, Sundays, and public holidays).

International pallet shipments are verified by the customer after receipt of the order.

The delivery person will contact you within 24 hours of placing your order. Prices are in euros, excluding taxes. After selecting the delivery method, the VAT applicable to the recipient's country will be calculated.

Information for our customers in Overseas France:

As a customer residing in: Guadeloupe, Martinique, Guyana, Mayotte and Reunion, you benefit fromprice excluding tax (HT)For your purchases. Products are invoiced excluding taxes when you validate your basket. VAT will be collected by La Poste upon arrival of your package.

Important note:

For all deliveries to the French Overseas Territories, including the 12 territories located in the Atlantic, Indian, Pacific and Antarctic Oceans (Guadeloupe, Guyana, Martinique, Réunion, Mayotte, New Caledonia, French Polynesia, Saint-Barthélemy, Saint-Martin, Saint-Pierre-et-Miquelon, French Southern and Antarctic Territories (TAAF), and Wallis-et-Futuna), if your package exceeds30 kg, you will need to use a freight forwarder to ensure delivery.

Dear International Customers

We are excited to share our furniture fromhairdressing, beauty, manicure, pedicureAndtattooWith the whole world. Your satisfaction is our priority.

Delivery to a Freight Forwarder or Collection by Your Carrier

For deliveries to the Maghreb (Morocco, Algeria, Tunisia), the Middle East, and other African countries, we recommend contacting one of the freight forwarders listed below. You can also arrange a pickup with the freight forwarder of your choice to facilitate the collection of your order.