Our commitment

At the house of GoldBeauty, we make logistics a priority:

• Express preparation: Your orders are ready to ship within 24 to 48 working hours (excluding weekends and public holidays).
• Reliable transportation: We only work with carriers recognized for the safety and speed of their deliveries.
• Real-time tracking: A tracking number will be sent to you by email upon shipment.
• Dedicated customer service: Our Villeneuve-Saint-Germain team is available Monday to Friday, from 9:30 a.m. to 12:00 p.m. and from 2:30 p.m. to 5:00 p.m.:
  Such. : 03 23 54 88 20 | Email: info@goldbeaute.fr

Pallet delivery – 100% FREE (bulky items over 30kg)

• Metropolitan France & European Union: €0 fees, regardless of volume.
• Appointment made within 24 hours with the driver.
• Pallet wrapped, strapped, insured until your signature.
• Just one large item? Palletize the entire order for free shipping.

Preparation 24-48 hours • FREE pallet France & Europe • GLS parcel from €6.50 • Real-time tracking • Delivery excluding tax DOM-TOM & export via freight forwarder
Buy your professional furniture with complete peace of mind!

Preparing your order

• Preparation time: 24 to 48 working hours after payment validation.
• Systematic quality control, then reinforced and recyclable packaging.
• Automatic shipping email with your tracking number.

Monitoring, reception & guarantees

1. Online tracking : email link + SMS (GLS parcel) or driver call (pallet).
2. Check upon receipt : inspect the package/pallet; record any specific reservations before signing.
3. Transport insurance : loss or damage confirmed? reshipment or full refund after carrier confirmation.

Exceptional delays

Bad weather, customs blockages, or strikes can sometimes extend delivery times. In this case, our team:

• contact the carrier immediately ;
• regularly informs you of the progress
• In the event that the indicative delivery times are exceeded, and when this is due to circumstances beyond our control (bad weather, blockages, strikes, customs formalities, etc.), no compensation, discount or other compensation may be claimed by the customer.

• Clause – Grouping, appointment scheduling and refusal of delivery

  1. Delivery instruction. When confirming the order, the Customer can indicate an instruction in the “Order message” field. In the absence of a date specifically indicated and accepted in writing by GOLDBEAUTE, delivery takes place on the first slot offered by the carrier, After grouping items if the Customer has requested “deliver all at the same time”.

  2. Lack of storage service. Neither GOLDBEAUTE nor its carriers do not provide a custody or storage service before delivery. The Customer organizes by one's own means any desired storage after receipt.

  3. Impossibility attributable to the Client. Any inability to deliver, particularly due to: absence during delivery, is deemed to be attributable to the Customer., refusal of delivery except for damage noted, inaccurate/incomplete address, inability to access, request for postponement not agreed upon, requirement for a date not indicated in the order or erroneous mention "by mistake".

  4. Return/re-presentation costs. In the event of impossibility attributable to the Client, the shipment is automatically returned to the warehouse. The costs of return, any storage charged by the carrier, and new presentation are entirely the responsibility of the Customer., at the actual cost increased, where applicable, by a administrative package.

  5. Desired dates. Any date communicated For information purposes only by the Client has not no contractual value as long as it has not been confirmed in writing by GOLDBEAUTE or by the carrier. Once the goods have been taken over by the carrier, the date can no longer be guaranteed or changed at no extra cost.

  6. Obligation to cooperate. The Customer undertakes to remain contactable, to respond to calls/text messages from the carrier and to accept the first presentation delivery. Failing this, paragraph 4 applies.

International parcel shipments

Available freight forwarders: GLS. Delivery time depends on the country. For example: Germany, Czech Republic, Slovakia, Austria, delivery within 48 to 72 hours. Below the table is a list of countries and zones to which they have been assigned. Next to the country is the estimated delivery time.Net prices in euros € - After selecting the delivery method, the VAT rate appropriate to the recipient's country will be charged.

International pallet shipments

Carriers available : DACHSER and RABEN. Delivery times vary depending on the country. For example, for Germany, the Czech Republic, Slovakia, and Austria, delivery takes 2 to 6 business days (excluding Saturdays, Sundays, and public holidays).

International pallet shipments are verified by the customer after receipt of the order.

The delivery person will contact you within 24 hours of placing your order. Prices are in euros, excluding taxes. After selecting the delivery method, the VAT applicable to the recipient's country will be calculated.

Information for our customers in Overseas France:

As a customer residing in: Guadeloupe, Martinique, Guyana, Mayotte and Reunion, you benefit fromprice excluding tax (HT)For your purchases. Products are invoiced excluding taxes when you validate your basket. VAT will be collected by La Poste upon arrival of your package.

Important note:

For all deliveries to the French Overseas Territories, including the 12 territories located in the Atlantic, Indian, Pacific and Antarctic Oceans (Guadeloupe, Guyana, Martinique, Réunion, Mayotte, New Caledonia, French Polynesia, Saint-Barthélemy, Saint-Martin, Saint-Pierre-et-Miquelon, French Southern and Antarctic Territories (TAAF), and Wallis-et-Futuna), if your package exceeds30 kg, you will need to use a freight forwarder to ensure delivery.

Dear International Customers

We are excited to share our furniture fromhairdressing, beauty, manicure, pedicureAndtattooWith the whole world. Your satisfaction is our priority.

Delivery to a Freight Forwarder or Collection by Your Carrier

For deliveries to the Maghreb (Morocco, Algeria, Tunisia), the Middle East, and other African countries, we recommend contacting one of the freight forwarders listed below. You can also arrange a pickup with the freight forwarder of your choice to facilitate the collection of your order.