return & refund

If you wish to exercise your right of withdrawal without giving a reason, you can immediately fill out the return form. However, if the product does not work or if you have other reservations, you should always first contact the seller who handled your order. Many problems can be resolved without returning the goods to us. Contact details are available in the "Contact" tab .

Always contact the seller handling your order first. Many problems can be resolved without returning the goods. Contact details are available in the "Contact" tab .
However, if the issue cannot be resolved, please report a hardware failure using this link, or search for the correct order in your order history and click "Report a Return/Claim" .

To request a return, please use this link .
If you are purchasing through a third-party distributor, please contact them directly.

This is your unique reporting number. It identifies your shipment. With this number, we will easily accept it at the warehouse, which will significantly speed up the exchange or refund of money to your account. Shipments without an RMA number will not be accepted by our warehouse.

I1. Place the initially packaged product in the carton.

2. Print the NUMBER received and stick it on top of the package in a visible place or place it inside. *if you are unable to print it, write the NUMBER legibly on the shipping box.Do not do this on the original product packaging.You can also write it on a piece of paper and place it inside.

ATTENTION! Remember not to damage the original product packaging. Shipments without a NUMBER will not be accepted and will be returned to the sender's address.

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1. Place the goods packed in the original carton on the pallet, secure everything with stretch film so that it is stable.

2. Print the NUMBER received and stick it on a stretch sheet in a visible place or place it inside. *if you cannot print it, write the NUMBER legibly on a piece of paper and place it inside the package.Do not do this on the original product packaging.

ATTENTION! Remember not to damage the original product packaging. Shipments without a NUMBER will not be accepted and will be returned to the sender's address.

Yes, you must include the complaint number that you will receive after submitting your complaint. It is also permissible to place the complaint number inside the shipment.Remember not to damage the original packaging, write on it or stick anything on it.

Reimbursement is made within 14 days of our receipt of the goods to the indicated bank account.
Please remember to provide the correct account number when completing the form.

In accordance with current regulations, you can return the goods within 14 days of purchase without giving a reason. The goods must be new and unused.

These instructions are included in our General Conditions of Sale  If you check them when ordering, you should not ignore them. They are designed to provide a redelivery or refund in case of damage during shipping. PLEASE FOLLOW THE INSTRUCTIONS BELOW CAREFULLY.

Don't be intimidated by the driver. Be sure to unpack the product before signing the receipt. By law, you have 15 minutes to open and inspect packages. The courier cannot force you to hold a defective or incomplete shipment.
If the supplier does not want to wait until unpacking is complete, refuse the goods

Check the contents of the package upon receipt. No claim will be accepted if you have not clearly indicated on the carrier's bill of lading (count the number of packages) the damage caused by this damage or the missing item.

Conditions of validity of your reservations:

- Do not mention "subject to unpacking/inspection, this mention has no legal value.
- Indicate the type of damaged or missing product

(Good example; "broken mirror", "rejected due to broken", "no mailbox")

- Never refer to the packaging (example of unacceptable complaints: "Defective product, packaging intact", "Seat broken in the box", "Rejected because damaged but packaging in good condition"

Also note that mentions - unpackaged - provided they work correctly - or any mention that does not correctly identify the problem are not allowed.

Please accept our apologies if you accidentally received the wrong item or received a damaged or defective item. We understand how frustrating this can be and want to resolve this issue as soon as possible.

To do this, it is important to respect our following conditions:

If the item is damaged, we need to take photos (proof of insurance) and upload them to our address: goldbeaute or by SMS to the number: 0643029681 by providing us with your order number and full name, which are necessary to process your request (to speed up your refund request or request a new item shipped as soon as possible).

No, the package will be returned to the sender's address if there is no identification.

Yes, but you must first complete the return/complaint form. Remember to label the goods correctly - See section - Do I need to label the shipment?

1. The most common reason a return is refused is damage to the merchandise. Poorly secured shipments often result in damage.
2. Goods returned to us without their original packaging are no longer valid goods.
3. The 14-day period for terminating the contract without giving any reason has expired.
4. The goods show signs of use. Please remember that only new and fully functional products can be returned.
Below are sample photos of merchandise that we cannot accept for return.