General Terms and Conditions

General Conditions of Sale 1. Presentation of the company The company GOLDBEAUTE, a limited liability company, registered in the Soissons Trade and Companies Register under number 798 693 800, whose registered office is located at 611 rue des moines, 02200 Villeneuve-Saint-Germain (hereinafter referred to as “ GOLDBEAUTE "). 2. Scope of application These General Conditions of Sale (hereinafter the "GCS") apply to all sales concluded by GOLDBEAUTE on the site https://www.goldbeaute.fr/en/ (hereinafter the “Site”). The fact, for any customer of the Site (hereinafter the “Customer”), of ordering products sold by GOLDBEAUTE (hereinafter the “Products”) on the Site implies its full and unreserved acceptance of these General Terms and Conditions, which prevail over any other specific conditions of the Customer, in particular its general conditions of purchase, unless prior written exemption from GOLDBEAUTE. . GOLDBEAUTE reserves the right to modify the General Terms and Conditions at any time, the latter being applicable as soon as they are put online, excluding current transactions. 3. Professional status The site is exclusively reserved for professionals. As such, the Customer must provide the company name and their first and last name when registering on the Site. The Customer undertakes to make purchases on the Site (hereinafter the “Purchases”) solely for the purposes of their professional activity. 4. Registration on the Site Account creation: Any Purchase made on the Site is subject to the creation of an account by the Customer. The latter must imperatively provide the contact details allowing the processing of their orders (invoicing, delivery) by GOLDBEAUTE, including: The company name and, where applicable, the SIRET number, His first and last name, His postal address and his email address. Updating information: The Customer undertakes to update this information as soon as a change occurs in his contact details. Identifiers: The Customer must choose a username and a password (hereinafter the “Identifiers”) which he will be required to reuse for his future Purchases on the Site. The Customer undertakes to keep his Identifiers secret and not to disclose them to any third party. The Customer is solely responsible for accessing the Site using his Identifiers, unless he provides proof of fraudulent use for which he is not responsible. 5. Conclusion of the sales contract Presentation of Products: The Products are presented on the Site with a description allowing the Customer to know their essential characteristics and their price. Availability of Products: The availability of a Product is indicated on its description sheet. The Product may be “in stock” or “being restocked”. GOLDBEAUTE makes its best efforts to ensure the accuracy of the availability of a Product. However, it cannot be held liable if such information proves to be inaccurate. Order process: The Customer selects the Product(s) he/she wishes to purchase. He/she confirms his/her choice of Product(s) by validating his/her basket and acknowledges and accepts these General Terms and Conditions by clicking to validate. The Customer then proceeds to pay for his/her order under the conditions set out in Article 4 of the General Terms and Conditions. Once the payment has been validated, the Customer receives an email confirming receipt of his/her order (hereinafter the “Order Confirmation”). Unavailability of Products: In the event of unavailability of the Product, GOLDBEAUTE undertakes to inform the Customer of this when processing the order via the Order Confirmation referred to in point 3.6 above. GOLDBEAUTE may then either offer the Customer a similar or equivalent product, or offer to cancel the order, or indicate a new delivery time. In the event that the Customer has ordered several Products, only the contract relating to the sale of the unavailable Product is covered by the aforementioned stipulations. Shipping commitment: If the product is available, GOLDBEAUTE makes a firm commitment to ship the Products. 6. Prices and payment Product prices: Product prices are expressed in Euros, and include all taxes (TTC). VAT rate: The applicable VAT rate is the one in effect at the time the order is validated. Tax details: The details of the taxes applicable to the sale of the Product are indicated when viewing the basket. Payment methods: Orders are paid in cash, using one of the following payment methods: By Paybox 3D Secure bank card (Visa, Mastercard, Carte Bleue, American Express); By bank transfer; Through the Customer's Paypal account. Payment security: Payments are made through an online payment operator, the company PAYBOX E-TRANSACTION. All payments made on the Site are subject to secure processing using the SSL encryption protocol. 7. Order confirmation Confirmation email: Once the order and payment have been validated, GOLDBEAUTE sends a confirmation email to the Customer with a summary of their order, including in particular: The billing address and delivery address, The quantities and descriptions of the items ordered, For each product: the price H.T. & the applicable VAT rate, The total price H.T. and applicable taxes (including VAT), The total price T.T.C. Proof of transactions: Unless proven otherwise, the data recorded by GOLDBEAUTE constitute proof of all past transactions carried out between GOLDBEAUTE and the Customer. 8. Shipping methods and costs Choice of carrier: When validating the basket, the carrier is automatically chosen. The options are: Colissimo or GLS for small hairdressing equipment and accessories, GLS, DASHER, HEPPNER DSV, TRANSPORT SELLIER for furniture. Some items will be available for collection. To find out if the item ordered is available for collection, contact us at 03.23.54.88.20. Shipping costs: Shipping is free in mainland France, Belgium, Poland, Luxembourg, Italy, Spain, Austria, and Denmark. For other countries such as Switzerland, customs fees may be required and are the responsibility of the customer. *For any delivery to Corsica or abroad, the Customer must contact our sales department. GOLDBEAUTE either by email to the address:goldbeaute@live.fr or by phone at 03.23.54.88.20 by sending us your full delivery address (Name, First Name, address, Postal Code, Country and references of the items you are interested in). Tracking number: Once the Product has been shipped, GOLDBEAUTE will inform the Buyer by sending an email, providing them with the delivery tracking number, if applicable. 9. Delivery Mandated Carrier: Delivery is carried out by a carrier mandated by GOLDBEAUTE. Deliveries are made to the ground floor only. Customer Responsibility: The Products are delivered to the address indicated by the Customer in his “Personal Space”. It is the sole responsibility of the Customer to ensure that the information he communicates to GOLDBEAUTE for this purpose are correct and will allow him to receive the Products. In the event of inaccuracy in the delivery address provided by the Customer, the Products will be reshipped at the latter's expense. Delivery of the Products: Delivery occurs by handing over the Products to the Customer against signature of a delivery slip. In the event of the Customer's absence on the day of delivery, a calling card will be left in his mailbox. In order to take possession of the Products, the Customer must contact the carrier whose contact details will appear on the calling card. Delivery times: Delivery times for France vary from 2 to 7 days (depending on the department, excluding weekends and public holidays). Delivery times for Belgium vary from 5 to 9 days (excluding weekends and public holidays). Delivery times for Switzerland vary from 10 to 12 days (excluding weekends and public holidays). Delivery times to Italy and Spain vary from 10 to 13 days (excluding weekends and public holidays). The delivery times mentioned on the Site are only indicative and may be subject to change. In the event of non-receipt of a package within the indicated timeframe, an investigation is carried out with the carrier and may take several days (e.g.: 21 days at the Post Office and at the carrier). During this period, no refund or return can be made. The delay in delivery does not entitle the Customer to any compensation. Precautions to Take Upon Receiving Your Order: Checking the Packaging: Before signing the delivery slip, make sure that the packaging of your package is intact. If the packaging is damaged or appears to have been opened, it is essential to immediately inspect the contents of the package. Opening the Package in the Presence of the Delivery Person: Open the package in the presence of the delivery person, even if the packaging appears to be in good condition. Carefully check that the products inside comply with your order and that they have not suffered any damage during transport. Refusal in Case of Damage: If a product is damaged, refuse the package and clearly indicate on the delivery slip (paper or electronic) the words "REFUSAL FOR DAMAGE". Do not settle for vague statements like "subject to unpacking" or "packaging in good condition", as these will not be taken into account in the event of a dispute. Refusal in Case of Non-Conformity: Also refuse the package if the product does not correspond to what you ordered (wrong item, incorrect quantity, etc.). Note the reason for refusal on the delivery slip so that the carrier can return the package immediately. Do Not Be Intimidated: Do not be influenced by the delivery person to sign the delivery slip before checking the contents of the package. You have the right to refuse the package if you are not allowed to inspect it. Report Any Anomaly: If, after receiving the package, you notice an anomaly or damage that was not visible upon delivery, contact our customer service immediately. You must report any problems on the same day of delivery or at the latest within two working days following delivery. Keep the Original Packaging: Keep the original packaging until you are certain that the products are in good condition and that you do not need to return the item. The original packaging is required for any return or exchange. Caution with Deliveries in Your Absence: We advise you not to ask the carrier to leave the package in your absence, for example in a garden or an unsecured location. In the event of a claim, the carrier will rely on geolocation to confirm delivery, and no liability will be declined if the package is stolen or damaged after delivery. Contact Customer Service in Case of Problem: If you encounter a problem with the delivery (damaged package, missing product, etc.), contact our customer service immediately. A prompt response from you will allow us to handle your claim more efficiently. Delivery to a Freight Forwarder or Local Collection by Your Carrier: Regarding delivery to the following countries outside the European Union: Switzerland* Monaco Norway Algeria, Morocco, Tunisia Saudi Arabia United Arab Emirates Bahrain, Kuwait, Qatar South Africa We can deliver directly to a freight forwarder in the European Union chosen by you. For this, you should select the most suitable mode of transport. Do not hesitate to contact us at 06.43.02.96.81. On-site collection by your carrier: In the event of on-site collection by your carrier, the customer should contact our customer service, in order to best organize the preparation and then collection of the order. When registering, you should provide your valid VAT number in order to obtain the prices excluding taxes. 10. Information for our customers in Overseas France Tax regime: As a customer residing in Guadeloupe, Martinique, French Guiana, Mayotte and Reunion, you benefit from prices excluding taxes (HT) for your purchases. Products are invoiced excluding taxes when validating your basket. VAT will be collected by La Poste upon arrival of your package. Important note: For all deliveries to the French Overseas Territories, including the 12 territories located in the Atlantic, Indian, Pacific and Antarctic Oceans, namely: Guadeloupe French Guiana Martinique Reunion Island Mayotte New Caledonia French Polynesia Saint Barthélemy Saint Martin Saint Pierre and Miquelon French Southern and Antarctic Territories (TAAF) Wallis and Futuna Delivery with packages over 30 kg: If your package exceeds 30 kg, you will need to use a freight forwarder to ensure delivery. This is necessary to ensure the safe receipt of your order.