Guaranteed for professional use with nationwide technical support

Shop with peace of mind: you have 14 days to change your mind. In accordance with Articles L221-18 et seq. of the French Consumer Code, you can notify us of your decision to return an item up to 14 days after receiving it, without needing to provide a reason. Your refund will be processed within a maximum of 14 days after your return has been validated.

Yes, GOLDBEAUTE.FR allows professionals in the European Union to order without VAT thanks to an automated system for verifying the intra-community VAT number.

How to proceed?

1. Create a professional customer account on our website goldbeaute.fr .
2. During registration:
   • Select the "Professional" option.
   • Enter your company name (business name).
   • Enter your intra-community VAT number in the field provided.
3. Once validated, the prices displayed in your account will automatically be shown excluding tax (HT) .

Examples of valid VAT numbers

Common mistakes to avoid

• ❌ Forgetting the two letters of the country code (e.g., “12345678901” → ❌ Rejected)
• ❌ Enter an invalid or expired VAT number
• ❌ Use a VAT number that is not activated for intra-community trade
• ❌ Leave the field blank, assuming that the VAT will be removed later

Result: if the number is incorrect or missing, VAT will be automatically applied.

What should I do if my number is rejected?

• Check the format on the official EU website: https://ec.europa.eu/taxation_customs/vies/
• Correct the number in your customer account
• Contact our customer service for assistance:
  • [email protected]
  • 03 23 54 88 20
  • WhatsApp – click here

Yes, GOLDBEAUTE delivers throughout the European Union, French overseas departments and territories, and to several countries internationally. We work with reliable carriers to guarantee secure, fast shipping tailored to the nature of the products (furniture, heavy equipment, or standard parcels).

Areas served

European Union

• Standard delivery with or without appointment
• Average delivery time: 5 to 7 business days
• VAT exemption possible for professionals with a valid intra-community VAT number

French overseas departments and territories & French islands

• Products > 30 kg : delivery to the freight forwarder in mainland France (e.g., Paris, Marseille)
• Products under 30 kg : direct shipping via La Poste or GLS
• Areas covered: Guadeloupe, Martinique, Réunion, Mayotte, French Guiana, Saint-Martin, Saint-Barthélemy, New Caledonia, French Polynesia, Wallis and Futuna, Saint-Pierre and Miquelon

Africa & Middle East (quote available upon request)

• Delivery possible to Morocco , Tunisia , Algeria , Senegal , Ivory Coast , United Arab Emirates , Saudi Arabia , Lebanon , etc.
• The quote includes transport arrangements, local taxes and deadlines

Important information

• Customs duties and local taxes may apply depending on the country of delivery. These remain the responsibility of the customer.
• For an accurate estimate, please contact us before placing your order .

International contact

For any delivery request outside France and the EU, our team will assist you.

[email protected]

+33 (0)3 23 54 88 20

WhatsApp – +33 6 43 02 96 81

Learn more about shipping and delivery

Customers residing in Overseas Territories (Guadeloupe, Martinique, French Guiana, Mayotte, Reunion Island, New Caledonia, French Polynesia, St-Martin, St-Barthélemy, St-Pierre-et-Miquelon, Wallis-et-Futuna, TAAF…) automatically benefit from the price excluding tax (HT) when validating the basket.
VAT will be paid directly upon arrival in your territory , to your local customs or postal services.

GoldBeauté does not ship directly to French overseas territories.

For all orders destined for Overseas Territories:
➡️ We only deliver to your freight forwarder based in the European Union.

Examples of accepted countries:

• Metropolitan France

• Belgium

• Spain

• Italy

• (any other EU member state)

Your freight forwarder then takes care of:
✔️ of exports outside the EU
✔️ of the final delivery to your address in the French overseas departments and territories.

This operation applies to all products , without exception (small, heavy, bulky…).

When making your purchase, please indicate:

➡️ The full address of your freight forwarder in the European Union
(Company name, address, telephone number, contact person).

Without this address, we will not be able to ship the order .

👉 To help you with your arrangements, we have prepared a dedicated page listing a selection of freight forwarders specializing in the French overseas departments and territories. You can view it here : [Accéder à la liste des transitaires] .

We are delighted to share our hairdressing, beauty, manicure, pedicure and tattoo furniture with the world. Your satisfaction is our priority.

For deliveries to North Africa (Morocco, Algeria, Tunisia), the Middle East, and other African countries, we recommend contacting one of the freight forwarders listed below. You can also arrange a pickup with your preferred freight forwarder for easier order collection.

If needed, we are available to help you and answer all your questions.

• Tel: 03 23 54 88 20
• Email: [email protected]
• Address: 611 Rue des Moines, 02200 Villeneuve-Saint-Germain
• Website: https://www.goldbeaute.fr/en/module/dgcreativeelementstranslation/urlstranslation

We are committed to providing you with a seamless shopping experience, and we remain at your disposal for any assistance you may need.

At GoldBeauté, we make every effort to ensure delivery under the best conditions.

However, despite all precautions, an incident during transport can occur.

That is why verification upon receipt is mandatory.

Upon delivery, you must check your order before signing the delivery note.

It allows us to determine immediately whether any damage is related to transport or occurred after delivery.
Without this verification, it becomes impossible to precisely identify the origin of the problem and to process your request under the best conditions.

Check to be carried out upon receipt

• Open the package in the presence of the delivery driver.
• Check the condition of the product (even if the box is intact).
• Check for conformity (model, quantity, condition)
• Take the necessary time (15 to 20 minutes allowed)

Even if the packaging is in good condition, the product inside may be damaged.

IN CASE OF A PROBLEM

• Refuse the package immediately
• Indicate the problem precisely on the delivery slip

Examples:

• "Damaged armchair – torn seam"
• "Broken product – damaged structure"

The following statements are invalid:

• "Subject to unpacking"
• "Subject to verification"

The carrier takes back the merchandise
We process your case quickly.

IF THE CARRIER REFUSES TO WAIT

You must write the following on the slip:

"Carrier refused to inspect – package refused"

IMPORTANT – CONDITIONS OF COVERAGE

• Any signature without reservation = product considered compliant
• No transport-related claims will be accepted after unconditional signature.
• A delayed inspection does not allow the origin of the damage to be identified.

📞 Need help?

Contact our customer service department immediately with photos.