Lorenzo Faid Shampoo unit

Guaranteed for professional use with nationwide technical support

Shop with peace of mind: you have 14 days to change your mind. In accordance with Articles L221-18 et seq. of the French Consumer Code, you can notify us of your decision to return an item up to 14 days after receiving it, without needing to provide a reason. Your refund will be processed within a maximum of 14 days after your return has been validated.

Yes, GOLDBEAUTE .FR allows professionals in the European Union to order VAT-free thanks to an automated system for verifying the intra-community VAT number.

How to proceed?

1. Create a professional customer account on our website goldbeaute .
2. During registration:
   • Select the "Professional" option.
   • Enter your company name (business name).
   • Enter your intra-community VAT number in the field provided.
3. Once validated, the prices displayed in your account will automatically be shown excluding tax (HT) .

Examples of valid VAT numbers

Common mistakes to avoid

• ❌ Forgetting the two letters of the country code (e.g., “12345678901” → ❌ Rejected)
• ❌ Enter an invalid or expired VAT number
• ❌ Use a VAT number that is not activated for intra-community trade
• ❌ Leave the field blank, assuming that the VAT will be removed later

Result: if the number is incorrect or missing, VAT will be automatically applied.

What should I do if my number is rejected?

• Check the format on the official EU website: https://ec.europa.eu/taxation_customs/vies/
• Correct the number in your customer account
• Contact our customer service for assistance:
  • goldbeaute
  • 03 23 54 88 20
  • WhatsApp – click here

Yes, GOLDBEAUTE delivers throughout the European Union, French overseas departments and territories, and to several countries internationally. We work with reliable carriers to guarantee secure, fast shipping tailored to the nature of the products (furniture, heavy equipment, or standard parcels).

Areas served

European Union

• Standard delivery with or without appointment
• Average delivery time: 5 to 7 business days
• VAT exemption possible for professionals with a valid intra-community VAT number

French overseas departments and territories & French islands

• Products > 30 kg : delivery to the freight forwarder in mainland France (e.g., Paris, Marseille)
• Products under 30 kg : direct shipping via La Poste or GLS
• Areas covered: Guadeloupe, Martinique, Réunion, Mayotte, French Guiana, Saint-Martin, Saint-Barthélemy, New Caledonia, French Polynesia, Wallis and Futuna, Saint-Pierre and Miquelon

Africa & Middle East (quote available upon request)

• Delivery possible to Morocco , Tunisia , Algeria , Senegal , Ivory Coast , United Arab Emirates , Saudi Arabia , Lebanon , etc.
• The quote includes transport arrangements, local taxes and deadlines

Important information

• Customs duties and local taxes may apply depending on the country of delivery. These remain the responsibility of the customer.
• For an accurate estimate, please contact us before placing your order .

International contact

For any delivery request outside France and the EU, our team will assist you.

goldbeaute

+33 (0)3 23 54 88 20

WhatsApp – +33 6 43 02 96 81

Learn more about shipping and delivery

Customers residing in Overseas Territories (Guadeloupe, Martinique, French Guiana, Mayotte, Reunion Island, New Caledonia, French Polynesia, St-Martin, St-Barthélemy, St-Pierre-et-Miquelon, Wallis-et-Futuna, TAAF…) automatically benefit from the price excluding tax (HT) when validating the basket.
VAT will be paid directly upon arrival in your territory , to your local customs or postal services.

GoldBeauté does not ship directly to French overseas territories.

For all orders destined for Overseas Territories:
➡️ We only deliver to your freight forwarder based in the European Union.

Examples of accepted countries:

• Metropolitan France

• Belgium

• Spain

• Italy

• (any other EU member state)

Your freight forwarder then takes care of:
✔️ of exports outside the EU
✔️ of the final delivery to your address in the French overseas departments and territories.

This operation applies to all products , without exception (small, heavy, bulky…).

When making your purchase, please indicate:

➡️ The full address of your freight forwarder in the European Union
(Company name, address, telephone number, contact person).

Without this address, we will not be able to ship the order .

👉 To help you with your arrangements, we have prepared a dedicated page listing a selection of freight forwarders specializing in the French overseas departments and territories. You can view it here : [Accéder à la liste des transitaires] .

We are delighted to share our hairdressing, beauty, manicure, pedicure and tattoo furniture with the world. Your satisfaction is our priority.

For deliveries to North Africa (Morocco, Algeria, Tunisia), the Middle East, and other African countries, we recommend contacting one of the freight forwarders listed below. You can also arrange a pickup with your preferred freight forwarder for easier order collection.

If needed, we are available to help you and answer all your questions.

• Tel: 03 23 54 88 20
• Email: goldbeaute
• Address: 611 Rue des Moines, 02200 Villeneuve-Saint-Germain
• Website: www.goldbeaute.fr

We are committed to providing you with a seamless shopping experience, and we remain at your disposal for any assistance you may need.

Upon delivery, always check your order before signing :

• Inspect the packaging and open the parcel in front of the delivery person.

• In case of damage or error (broken item, wrong color, missing product), note it clearly on the delivery slip and refuse the package.

• Without specific mention, no claim can be accepted.

👉 You have the right to take 15 to 20 minutes to check your order in peace and quiet.

✅ Check : packaging + contents in front of the delivery person (15–20 min allowed).
❌ Refuse if product is damaged or non-compliant (note the precise reason).
📞 Contact our customer service immediately for any issues.