Lorenzo Faid Shampoo unit

Warranty for professional use with nationwide technical service coverage

Buy with peace of mind: you have 14 days to change your mind. In accordance with Articles L221-18 et seq. of the French Consumer Code, you can notify us of your decision to return an item up to 14 days after receipt, without justification. Refunds will be issued within a maximum of 14 days after validation of your return.

Yes, GOLDBEAUTE allows professionals in the European Union to order VAT-exempt thanks to an automated system for verifying intra-community VAT numbers.

How to proceed?

1. Create a professional customer account on our goldbeaute website.
2. When registering:
   • Check the “Professional” option.
   • Enter your business name (name of your company).
   • Enter your intra-community VAT number in the field provided.
3. Once validated, the prices displayed in your account will automatically be displayed excluding tax (HT) .

Examples of valid VAT numbers

Common mistakes to avoid

• ❌ Forget the two letters of the country (e.g.: “12345678901” → ❌ Rejected)
• ❌ Enter an invalid or expired VAT number
• ❌ Use a VAT number that is not activated for intra-community trade
• ❌ Leave the field blank, thinking that VAT will be removed later

Result: If the number is incorrect or missing, VAT will be automatically applied.

What should I do if my number is declined?

• Check the format on the official EU website: https://ec.europa.eu/taxation_customs/vies/
• Correct the number in your customer account
• Contact our customer service for assistance:
  • goldbeaute
  • 03 23 54 88 20
  • WhatsApp – click here

Yes, GOLDBEAUTE delivers throughout the European Union, the French overseas territories, and several international countries. We work with reliable carriers to ensure secure, fast shipping tailored to the nature of the products (furniture, heavy equipment, or standard packages).

Areas served

European Union

• Standard delivery with or without appointment
• Average time: 5 to 7 working days
• VAT exemption possible for professionals with a valid intra-community number

French overseas departments and territories & islands

• Products > 30 kg : delivery to the freight forwarder in mainland France (e.g. Paris, Marseille)
• Products < 30 kg : direct shipping via La Poste or GLS
• Areas covered: Guadeloupe, Martinique, Réunion, Mayotte, Guyana, Saint-Martin, Saint-Barthélemy, New Caledonia, French Polynesia, Wallis and Futuna, Saint-Pierre and Miquelon

Africa & Middle East (on quotation)

• Delivery possible to Morocco , Tunisia , Algeria , Senegal , Ivory Coast , United Arab Emirates , Saudi Arabia , Lebanon , etc.
• The quote includes transport terms, local taxes and delivery times.

Important information

• Customs fees and local taxes may apply depending on the country of delivery. These fees are the responsibility of the customer.
• For an accurate estimate, please contact us before ordering .

International Contact

For any delivery requests outside France and the EU, our team will assist you.

goldbeaute

+33 (0)3 23 54 88 20

WhatsApp – +33 6 43 02 96 81

Learn more about shipping and delivery

As a customer residing in Guadeloupe, Martinique, French Guiana, Mayotte, and Réunion, you benefit from tax-free prices for your purchases. Products are invoiced tax-free when you validate your shopping cart. VAT will be collected by La Poste upon arrival of your package.

For all deliveries to the French Overseas Territories, including the 12 territories located in the Atlantic, Indian, Pacific and Antarctic Oceans (Guadeloupe, Guyana, Martinique, Réunion, Mayotte, New Caledonia, French Polynesia, Saint-Barthélemy, Saint-Martin, Saint-Pierre-et-Miquelon, French Southern and Antarctic Territories (TAAF), and Wallis-et-Futuna), if your package exceeds 30 kg , you will need to use a freight forwarder to ensure delivery.

We are excited to share our hairdressing, beauty, manicure, pedicure , and tattoo equipment with the world. Your satisfaction is our priority.

For deliveries to the Maghreb (Morocco, Algeria, Tunisia), the Middle East, and other African countries, we recommend contacting one of the freight forwarders listed below. You can also arrange a pickup with the freight forwarder of your choice to facilitate the collection of your order.

If needed, we are available to help you and answer any questions you may have.

• Tel: 03 23 54 88 20
• Email: goldbeaute
• Address: 611 Rue des Moines, 02200 Villeneuve-Saint-Germain
• Website: www.goldbeaute.fr

We are committed to providing you with a seamless shopping experience, and we remain available to assist you with any assistance you may need.

Upon delivery, always check your order before signing :

• Inspect the packaging and open the package in front of the delivery person.

• In case of damage or error (broken item, wrong color, missing product), note it clearly on the delivery slip and refuse the package.

• Without specific mention, no claim can be accepted.

👉 You have the right to take 15 to 20 minutes to check your order in peace.

✅ Check : packaging + contents in front of the delivery person (15–20 min allowed).
❌ Refuse if the product is damaged or non-compliant (note the precise reason).
📞 Contact our customer service immediately for any anomalies.